How?
Elevia helps you more consistently and clearly communicate with clients, building stronger relationships, and creating a nurturing environment that makes it easier to request and receive positive online reviews in an authentic and meaningful way.

How?
By ensuring you have a continuous stream of positive, up-to-date reviews, we can make sure your business ranks higher on Google, allowing you to stand out from other funeral service providers in your area, making it an easy decision for clients.

How?
Elevia will work with your team to create a communication cadence that matches your tone and service style. We’ll work with you to understand how you manage client issues and then train our team to operate as a member of your business. Together, we can reach your clients when they need you most, creating

How?
In using Elizabeth, you can maintain communication with your clients and provide them another opportunity to connect with your team when they need to. Whenever our team receives a response from a client indicating there’s an issue, the team behind Elizabeth will follow your escalation protocol and notify your team of any required action items.

How?
Google My Business rankings are dependent on your star rating and the number of written reviews your business has gathered. By partnering with Elevia, you are working to secure more positive reviews, which will immediately increase your ranking when potential customers search for services like yours.

How?
Using our communication software and the team that powers Elizabeth, you can gently remind your clients of important events like memorial opportunities to ensure they can heal with every resource possible.

How?
This is where Elizabeth comes in! We have curated a team of thoughtful, empathetic, dedicated support specialists who work to seamlessly integrate with your team, take on your tone, and connect with your clients in real time. Together, we’ll set up a meaningful text cadence for your clients and then Elizabeth will take over and respond to any further comments or inquiries as a member of your customer service team.

How?
Because these texts are written by real people, they are received as if they are coming directly from your business, because they are! As a result, many clients choose to respond. 51% in fact.  Sometimes they have questions or need further assistance and sometimes they just need someone to talk to. In these cases, Elizabeth will respond in real-time, follow any escalation protocols in place, and share all text transcripts for your team to review at any time. By accessing this information, you can further tailor your in-person support to ensure the best possible experience for your client. Elizabethis just a member of your team, making sure everything is buttoned up and taken care of and there to check in and ensure that the family is doing well.

How?
We’ll work together to identify and refine your escalation protocols to ensure Elizabeth can jump into action should a client need additional support. Whether they need help getting a death certificate, have an issue with the service, or simply have questions, Elevia and Elizabeth work on your behalf to respond quickly. We call these “escalations” but don’t let that scare you! To our team, any time a client is in need, we jump into action and treat it with the utmost respect and care. We’ll find out what is going on, send you the details immediately, and reassure your client that steps are being taken to improve the situation.

How?

Elevia will work with your team to identify the best possible touchpoints for your clients and curate empathetic, meaningful messaging to reach out during these times. This can include checking in on important dates like the anniversary of their passing, the decedent’s birthday, and important holidays. It can also include gentle check ins to measure the well-being of your client families during their grief journey. The beauty of Elevia is that we can tailor these texts to meet your communication goals. Everything is customizable and we never send a message without your direction and approval.

How?

Elevia also partners with For Grief, a national leader in grief support and resources, designed to help grieving individuals at all stages of their journey. Share guides, videos, and encourage community using these thoughtful, expert resources to provide an even greater layer of support to your clients.

How?

Elevia will work to identify your unique tone, communication style, and values and then build a text cadence that seamlessly blends with your existing customer support efforts.

How?

By assisting in general follow up communications, client issues and escalations, providing support resources, and requesting reviews at just the right time, your team can spend more time helping new clients during the service planning stages.

How?

All Elevia services are backed by a well-trained, support team with special knowledge of your workflow and escalation protocols. We call them the Care Team. If you experience any issues, we are here to work through them together, to ensure the most positive client family experiences possible.