Driving Deeper Connections with Your Clients
Families processing end of life and grief need strength, compassion, and empathy. That’s why we’re here – to help you reach your clients with kindness, when they need it most. Using customizable, scheduled communications backed by our award-winning Care Team that makes up Elizabeth, you can build more trusting relationships with the individuals you serve, create healthier, more positive experiences, and in turn, build your reputation as a person-focused business.
Built on a Legacy of Compassion & Communication
Rooted in funeral service, Elevia has grown and adapted to support a wide range of professions in the end of life and grief space. The truly customizable, flexible nature of Elevia’s services empowers businesses to better support existing customer relationships while driving new leads, growing market share, and building a workflow that allows your on-site professionals to better use their time and resources.
Supporting the Spectrum of End of Life and Grief Professions
From supporting families in finding and connecting with end-of-life services like hospice and home health, to walking alongside families as they connect with funeral, cemetery, or cremation service providers for their loved ones or beloved pets, we promise that is here to help, every step of the way.
Funeral Service
Supporting Individuals & Families if Grief
Elevia services were uniquely designed to support funeral service in reaching clients as they look for funeral homes, in better supporting clients once they’ve selected a funeral home, and in helping those clients share their positive experiences online.
With Elevia as Your Funeral Service Partner, You Can:
Improve your Google reviews by working within a proven review gathering process that creates the ideal environment for positive online reviews
Build your online presence with real clients sharing their real experiences, making it easy for potential clients to see your value
Improve your Google ranking for search results through improved reviews, allowing you to show up higher in results and to stay competitive in your area.
Drive new leads by enacting a customized aftercare follow up plan that is designed to provide support and gentle check-ins using a proven method of communication
Use automated aftercare follow up backed by Elizabeth to:
Check in with customers in the days, weeks, and months after service has occurred on important dates like the decedent’s birthday, anniversary, and major holidays
Provide Grief resources through For Grief
Identify client issues early and respond effectively and empathetically using our escalation protocol and the real team behind Elizabeth
Connect with customers when they need it most
Send invitations to events your funeral home is hosting like memorials or pre-need planning events
Share surveys with your client families in a sensitive and authentic way that does not burden the client, but allows you to gather important feedback on your performance
Request reviews at just the right time, after you’ve built a strong relationship and managed any client needs, to ensure positive feedback
Because we pair cutting-edge software with real human responses, our possibilities for support are limitless! If you have an idea or a need that is unique to your firm, we can help!
Cemetery Services
Helping Individuals Memorialize Those They Love
In supporting funeral service, we’ve had the opportunity to work with cemetery service providers and identify their needs for post-service customer support. With Elevia as your customer relationship partner, you can help identify your client needs more readily, provide emotional and logistical support after burial or placement, and improve your Google rankings by having a dedicated system in place, driving new and positive reviews. You can then build on these positive client relationships by finding the right time to offer pre-need services.
With Elevia as Your Cemetery Services Partner, You Can:
Build your online presence by driving a consistent flow of positive reviews
Improve your Google search ranking through positive reviews so potential clients can find your services
Build stronger relationships with the families you serve in the weeks and months after services have taken place
Send out invites to your client families about important events taking place at your cemetery like memorials or butterfly releases
Create a more supportive and nurturing environment that allows for easier conversations about pre-need services
Share helpful information prior to, during, and after services occur
Ensure grieving families know your services are available by creating a robust online presence with reviews that encourage potential clients to reach out
Use automated aftercare follow up backed by Elizabeth to:
Check in with customers in the weeks and months after burial on key dates like holidays, the decedent’s birthday, the anniversary of their death and more to ensure your grieving clients feel supported after services have taken place
Invite families to cemetery events like memorials and butterfly releases to help improve their grieving process
Send reminders about upcoming events or open action items
Provide grief resources through For Grief
Share surveys requests after you’ve built a strong, supportive relationship via Elizabeth, to get key insights into your performance
Request reviews at just the right time, using a proven communication system, to empower clients to share their positive experiences with others.
Pet Loss
Supporting All Grieving People In Their Time of Need
At Elevia, we understand that beloved pets are true family members and that grieving pet owners deserve the same care, attention, and support as any other grieving person. With Elevia, you can reach out and support your families after their loss like never before. Our dedicated, trained team that makes up Elizabeth can help you reach out in the weeks and months after a death has occurred to check in on your clients, offer support, and ask for their experience in the form of a review at just the right time, after you’ve built a connected, trusted bond. When your clients share their powerful stories, others in need of services like yours will see these firsthand accounts and will be more likely to identify with, and select, your business.
With Elevia as Your Pet Loss Partner, You Can:
Build awareness for your pet loss services by adding an aftercare program that sets your business apart from competitors
Help pet owners truly memorialize their pets with respectful, compassionate service that doesn’t stop after the pet has died
Help create positive end-of-life experiences for pet owners by providing much-needed grief resources and timely check ins to validate their experience
Use automated aftercare follow up backed by Elizabeth to:
Check in with your customers in the weeks and months after their pet has died. A simple text on an important day like Christmas or their pet’s “gotcha day” can make all the difference and can leave a lasting impact
Send out invitations for memorials or other events your business may be hosting
Provide grief resources through For Grief
Send reminders about next steps like delivery of remains
Share surveys after you’ve built a strong relationship to receive key insights into your performance
Request reviews at just the right moment, after you’ve truly connected with your client, so they can share their story to help others find your services.
Hospice & End-of-Life Care Services
Helping Hospice Services Make Stronger Connections
At Elevia, we have a deep connection to hospice services as they are uniquely interconnected with funeral service. We understand, that as a hospice provider, you do everything in your power to make a person’s last days as calm, comfortable, and positive as possible. In providing this care, your staff can often be pulled in many directions making it more difficult to support your patients’ grieving families in a way that holds true to your standard of care. With Elevia as your bereavement support partner, we can help you automate your follow up and bereavement program so your patient families get the reliable, consistent support they need, from real, compassionate humans, in the months after death allowing your on-site team to continue handling emerging patient needs. In doing so, you not only streamline your bereavement support process, but you also continue to support your patient families in a way that is authentic to your business.
With Elevia as Your Bereavement Support Partner, You Can:
Stay connected with grieving families in the 13 months after their loved one has died
Build out your care delivery plan by enhancing your bereavement program
Create stronger relationships with your patient families during the bereavement period
Improve your Google ranking with a dedicated system in place for gathering new and positive reviews
Stay competitive in saturated markets by driving your Google ranking through positive reviews
Ensure you are meeting your bereavement requirements to ensure proper Medicare compliance
Use automated aftercare follow up backed by Sarah to:
Check in with patient families in the weeks and months after their loved one has passed
Send invitations to grieving families for memorials, butterfly releases, and other events that can help their grieving process
Reach out to grieving families on key holidays and special dates like your patient’s birthday so your grieving family can feel supported in difficult times
Request survey responses after you’ve built a strong relationship to gather key information on your performance
Nurture Google reviews by making requests at just the right time, after you’ve created a real connection with the family, so they can share their real experiences online, allowing others to find and select your services
Home Health Care Services
Supporting Better In-Home Care Experiences
As a home health care provider, it’s likely that your care workers create strong bonds with the families they serve, but after patient dies, your families may still need support. While you may not provide bereavement services, working with Elevia can help you build your service model, strengthen your relationships with client families, and help you remain competitive in over-saturated markets. With Elevia as your review and bereavement partner, you can provide best-in-class support while providing home health services and then continue to build those relationships after your patient’s death to create a warm, supportive environment that is more conducive to asking for and receiving positive reviews.
With Elevia as Your Review & Bereavement Partner, You Can:
Stay connected with grieving families in the months after their loved one has died
Build out your care delivery plan by enacting a bereavement program that truly defines well-rounded care
Create stronger relationships with your client families during the bereavement period to ensure a positive experience and allow client families the opportunity to follow up on any remaining needs after death
Improve your Google ranking with a dedicated system in place for gathering new and positive reviews
Stay competitive in saturated markets by driving your Google ranking through positive reviews
Build word of mouth and referral traffic through enhanced bereavement care practices
Use automated aftercare follow up backed by Sarah to:
Check in with grieving families in the weeks and months after their loved one has passed
Send invitations to grieving families for any group support services or events available through your business
Reach out to grieving families on key holidays and special dates so they feel supported in difficult times
Request survey responses after you’ve built a strong relationship to gather key information on your performance
Nurture positive reviews by asking at just the right time, after you’ve created a real connection with the family, so they can share their real experiences online, allowing others to find and select your services
Insurance Services
Helping Insurance Providers Make Real Connections
As an insurance service provider, your business plays an essential role in end of life and grief spaces. As families unpack next steps after a loved one passes, they need real support in real time. While delays, automated responses, and chat bots can turn an already difficult experience into something even more frustrating, with Elevia, you can connect with beneficiaries in real-time, offering real, human support in their darkest hours.
With Elevia You Can:
Create better customer service experiences for the beneficiary after claims
Provide best in class grief resources to all surviving family members
Clearly communicate with clients during difficult times
Offer your clients a more empathetic, supported experience
Drive new leads by improving your search rankings
Share other services you provide during end of life
Drive your online presence through enhanced online reviews
Use automated aftercare follow up backed by Elizabeth to:
Check in with customers
Set appointments
Send reminders
Share surveys
Request reviews